Eliminate numerical quotas, including Management by Objectives.
The emphasis should be on why we do a job.
If you do not know how to ask the right question, you discover nothing.
When a system is stable, telling the worker about mistakes is only tampering.
The result of long-term relationships is better and better quality, and lower and lower costs.
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
Rational behavior requires theory. Reactive behavior requires only reflex action.
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
Export anything to a friendly country except American management.
In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
People don't like to make mistakes.
The big problems are where people don't realise they have one in the first place.
I believe in order to make a friend, you have to be a friend.
When you're serving at the local level, you have to build strong personal relationships to get things done.
We know that Texas is more than a state. Texas has always been a promise. The promise that where you start has nothing to do with how far you can come.
We can't accept that it's O.K. if only some kids get to go to college.
