The customer is always right...even when they're wrong.
Disrupt You!: Master Personal Transformation, Seize Opportunity, and Thrive in the Era of Endless InnovationYou were always an annoyingly holy child, Frankie. What the hell was wrong with you?
Frankie's Angel: A Child's Tale of Loss and RecoveryIt's best to let her go," he says. No, no, that's wrong. It's never right to give up on someone.
Fever