Make your customers comfortable and they will give you their lives.
Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best CompaniesAccountants are in the past, managers are in the present, and leaders are in the future.
Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best CompaniesIt’s not the people you fire who make your life miserable. It’s the people you don’t.
Discipline Without Punishment: The Proven Strategy That Turns Problem Employees Into Superior Performers