You get what you expect and you deserve what you tolerate.
Lean Hospitals: Improving Quality, Patient Safety, and Employee SatisfactionHow can a deer tell when a leaf falls silent in the forest? She hears it breathing differently.
Running from Safety: An Adventure of the SpiritOur own attitude is that we are charged with discovering the best way of doing everything.
Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction