What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her...
I am no novel-reader -- I seldom look into novels -- Do not imagine that I often read novels -- It is really very well for a novel." Such is the common cant. "And what are you reading, Miss -- ?" "Oh! It is only a novel!" replies the young lady, whil...
New Rule: If you can force a woman to look at a sonogram—to see what will happen if she has an abortion—you also have to let her see a crying baby, a bratty five-year-old, and a surly teenager to see what will happen if she doesn’t. And you hav...
But how did you know that it was Stacy?” “There wasn’t a green light flashing, that’s for sure,” he said. “Mostly, I felt I’d met a person I wanted to spend the rest of my life with. That I didn’t need to look any further.”” “Bu...
Nine had heard whisperings that the secretive Bilderberg Group was effectively the World Government, undermining democracy by influencing everything from nations' political leaders to the venue for the next war. He recalled persistent rumors and conf...
I recount as this journey begins where I rest to gather the tale from this same old house resting on the hill, leaving me a view of a carnival once seen from just across the tracks. My pallet is dry now. The colors I see no more. The rain has washed ...
This was not the time to say “I don’t know.” The brothers had begging, hungry looks, like dogs waiting to be fed. They wanted an answer. It would be nice if it was the right answer, but if it couldn’t be, then any answer would do, because the...
But now, where the spirit of the Western nationalism prevails, the whole people is being taught from boyhood to foster hatreds and ambitions by all kinds of means—by the manufacture of half-truths and untruths in history, by persistent misrepresent...
I am forty years old now, and you know forty years is a whole lifetime; you know it is extreme old age. To live longer than forty years is bad manners, is vulgar, immoral. Who does live beyond forty? Answer that, sincerely and honestly. I will tell y...
The most decisive and certainly most delicious option for an aggrieved worker in a narcissist’s office is simply quitting. Slamming your resignation letter on the boss’s desk and striding out to take a better job somewhere else is satisfying and ...
In the recurring dream everything has already fallen down, and I’m underneath. I’m crawling, sometimes for days, under the rubble. And as I crawl I realize that this one was the Big One. It was the earthquake that shook the whole world, and every...
I know there is poor and hideous suffering, and I've seen the hungry and the guns that go to war. I have lived pain, and my life can tell: I only deepen the wound of the world when I neglect to give thanks for early light dappled through leaves and t...
Sadly but, perhaps, not altogether unexpectedly this society has had very limited success in achieving what is supposed to be the justification for its existence-- the greatest amount of happiness for the greatest possible number of people. In so far...
Eyyia?" said her husband, and Eliane bet Danel heard the mangling of her name as music. "You sound like a marsh frog," she said, moving to stand before his chair. By the flickering light she saw him smile. "Where have you been," she asked. "My dear. ...
And as He spoke, He no longer looked to them like a lion; but the things that began to happen after that were so great and beautiful that I cannot write them. And for us this the end of all the stories, and we can most truly say that they all lived h...
There has never been upon the earth a generation of free men and women. It is not yet time to write a creed. Wait until the chains are broken—until dungeons are not regarded as temples. Wait until solemnity is not mistaken for wisdom—until mental...
Two classes of people make up the world: those who have found God, and those who are looking for Him - thirsting, hungering, seeking! And the great sinners came closer to Him than the proud intellectuals! Pride swells and inflates the ego; gross sinn...
God has prepared for Himself one great song of praise throughout eternity, and those who enter the community of God join in this song. It is the song that the “morning stars sang together and all the sons of God shouted for joy” at the creation o...
Something amazing happens when the rest of the world is sleeping. I am glued to my chair. I forget that I ever wanted to do anything but write. The crowded city, the crowded apartment, and the crowded calendar suddenly seem spacious. Three or four ho...
The where the story happened was a world on the back of four elephants perched on the shell of a giant turtle. That's the advantage of space. It's big enough to hold practically , and so, eventually, it does. People think that it is strange to have a...
I will teach my daughter to color outside the lines, to make mistakes, to take risks, and not be afraid to fail. I will teach her that even when the world tries to knock her down the best revenge is getting up and forging ahead. I will teach her to b...
