What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her...
It was a common complaint amongst the Arts students that their library was in dire need of refurbishment. To call the old building shabby chic was being kind. It didn’t have automated stacks or self-service machines like the Management and Sciences...
The value the world sets upon motives is often grossly unjust and inaccurate. Consider, for example, two of them: mere insatiable curiosity and the desire to do good. The latter is put high above the former, and yet it is the former that moves one of...
I am a patriot. I have always sought to serve my country, in theory a Republic. Learning that secrecy was evil rather than good was my first step. From there it was a steady march toward open-source everything. Now I see all the evil that secrecy ena...
Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requ...
Mark, trying his best to distance himself from the cruel and pathetic 21st century, hadn’t listened to the news reports, not even when the dark green jeeps and helicopters showed up in town, men dressed in identical uniforms, just like in school, a...
In a sense, Joyce was Beckett's Don Quixote, and Beckett was his Sancho Panza. Joyce aspired to the One; Beckett encapsulated the fragmented many. But as each author accomplished his task, it was in the service of the other. Ultimately, Beckett's lan...
Taxes are what we pay for civilized society, for modernity, and for prosperity. The wealthy pay more because they have benefitted more. Taxes, well laid and well spent, insure domestic tranquility, provide for the common defense, and promote the gene...
How people themselves perceive what they are doing is not a question that interests me. I mean, there are very few people who are going to look into the mirror and say, 'That person I see is a savage monster'; instead, they make up some construction ...
Until recently, I was an ebook sceptic, see; one of those people who harrumphs about the “physical pleasure of turning actual pages” and how ebook will “never replace the real thing”. Then I was given a Kindle as a present. That shut me up. S...
Joshie has always told Post Human Services Staff to keep a diary, to remember who we were because every moment, our brains and synapses are being rebuilt and rewired with maddening disregard for our personalities, so that each year, each month, each ...
Optimism hopes for the best without any guarantee of its arriving and is often no more than whistling in the dark. Christian hope, by contrast, is faith looking ahead to the fulfillment of the promises of God, as when the Anglican burial service inte...
The problems in every country are the same. Bureaucracy is strangling innovation. Overgrown political sectors are sucking away resources that could otherwise lead to growth. Regulations and taxes are punishing innovation. Public sector services are b...
Po: But dad, didn't you ever, I don't know, want to do something else? Something besides noodles? Mr. Ping: Actually, when I was young and crazy, I thought about running away and learning how to make tofu. Po: So why didn't you? Mr. Ping: Oh, because...
Pippin: [kneeling] I offer you my service, such as it is, in payment of this debt. Denethor: This is my first command to you. How did you escape, and my son did not, so mighty a man as he was? Pippin: The mightiest man may be slain by one arrow... an...
Bumpy Johnson: This is the problem. This is what's wrong with America. It's gotten so big, you just can't find your way. The grocery store on the corner is now a supermarket. The candy store is a MacDonald's. And this place, a super fucking discount ...
Narrator: [voice-over] The Prussian service was considerably worse than the English. The life that the private soldier led was a frightful one. Punishment was incessant, and every officer had the right to inflict it. The gauntlet was the most common ...
This, then, is held to be the duty of the man of wealth: To set an example of modest, unostentatious living, shunning display or extravagance; to provide moderately for the legitimate wants of those dependent on him; and, after doing so, to consider ...
I therefore used the last ten minutes of our classes to recite with them words from the Bible and verses from hymns, so that they would know them and the words would stay with them throughout their lives. The aim of my teaching was to bring to their ...
How many of us would ever explore the dark extremities of our own humanity were we not from time to time thrown into them involuntarily? 'Necessity is laid upon me,' wrote the apostle Paul; and mostly it is only of necessity, through the inescapabili...
My dear fellow " Said Albert, turning to Franz " here is an admirable adventure; we will fill our carriage with pistols, blunderbusses, and double-barreled shotguns. Luigi Vampa comes to take us, and we take him - we bring him back to Rome , and pres...
