Make your customers comfortable and they will give you their lives.
Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best CompaniesAccountants are in the past, managers are in the present, and leaders are in the future.
Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best CompaniesThe best big idea is only going to be as good as its implementation.
Disrupt You!: Master Personal Transformation, Seize Opportunity, and Thrive in the Era of Endless InnovationColleen had this idea -- a faded, crumpled, smudged idea -- that being nice counted for something.
Emma Jean Lazarus Fell Out of a TreeThe more degrees of freedom there are in practice, the wider the discussion and debate can be.
Holding on to Good Ideas in a Time of Bad Ones: Six Literacy Principles Worth Fighting for