What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her...
Patience isn't tested when it is self-imposed and the duration is self-regulated. Patience is hardly tested when the outcome means little to you. However, when circumstances beyond your control force you to wait with baited breath knowing the outcome...
Hence a young man is not a proper hearer of lectures on political science; for he is inexperienced in the actions that occur in life, but its discussions start from these and are about these; and, further, since he tends to follow his passions, his s...
He wanted it to be just right; he didn’t want to make the mistake of trying to tell her he loved her, and having the words come out confused or ending up saying something completely different. He changed into a fresh suit, checked his hair and took...
Objections to Christianity... are phrased in words, but that does not mean that they are really a matter of language and analysis and argument. Words are tokens of the will. If something stronger than language were available then we would use it. But...
The kinds of purchases surveyed in the news generally sit well beyond necessity. In acquiring them, what we are after is rarely solely or even chiefly just material satisfaction; we are also guided by a deeper, often unconscious desire for some form ...
Before I met No I thought that violence meant shouting and hitting and war and blood. Now I know that there can also be violence in silence and that it’s sometimes invisible to the naked eye. There’s violence in the time that conceals wounds, the...
In that face, deformed by hatred of philosophy, I saw for the first time the portrait of the Antichrist, who does not come from the tribe of Judas, as his heralds have it, or from a far country. The Antichrist can be born from piety itself, from exce...
Does affirmative action place minority students in colleges where they're likely to fail while depriving other applicants of the chance to attend the most challenging schools where they are capable of succeeding? Does rent control drive up the cost o...
Even there, in the mines, underground, I may find a human heart in another convict and murderer by my side, and I may make friends with him, for even there one may live and love and suffer. One may thaw and revive a frozen heart in that convict, one ...
Difference of opinion is advantageous in religion. The several sects perform the office of a Censor morum over each other. Is uniformity attainable? . Let us reflect that it is inhabited by a thousand millions of people. That these profess probably a...
That is what a shadow is, an empty space, a hole in the light. Evil is that - a hole in the goodness of God. Evil is all that lacks the goodness of God, a willful choice to turn away from the full goodness of God to that empty of His goodness. All Go...
Great institutions have leaders who are proud of what they do, and who engage with everyone who makes up those institutions, so each person understands their role. But our jailers are generally granted near-total anonymity, like the cartoon execution...
It seems only fair," Matthew continued. "A bit of karma, if you will." He twirled the stake again. "Shall we see how long you scream?" "Are you ever going to shut up?" I snapped, fear and irritation filling me in equal measures. "This isn't your mono...
Before a Cat will condescend To treat you as a trusted friend, Some little token of esteem Is needed, like a dish of cream; And you might now and then supply Some caviare, or Strassburg Pie, Some potted grouse, or salmon paste — He's sure to have h...
Sadly but, perhaps, not altogether unexpectedly this society has had very limited success in achieving what is supposed to be the justification for its existence-- the greatest amount of happiness for the greatest possible number of people. In so far...
And then there will be the times when I see you laughing. Like the time you’ll be playing with the neighbor’s puppy, poking your hands through the chain-link fence separating our back yards, and you’ll be laughing so hard you’ll start hiccupp...
One the one hand, our economists treat human beings as rational actors making choices to maximize their own economic benefit. On the other hand, the same companies that hire those economists also pay for advertising campaigns that use the raw materia...
I would have stolen it for you, had I known you were interested." His voice was muffled by the door to the lumber room down the hallway, and I heard thumps and a crash. I raised my voice a trifle more than mere volume required. "I'm interested becaus...
I love this world," he added. "That is what rules my life. When I die, I want to have done all in my power to leave it in a better state than it was when I found it. At the same time I know that this can never be. The world has grown so complex that ...
Two classes of people make up the world: those who have found God, and those who are looking for Him - thirsting, hungering, seeking! And the great sinners came closer to Him than the proud intellectuals! Pride swells and inflates the ego; gross sinn...
