The purpose of every business and organization is to get and keep customers.
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer EvangelistsHow our attitudes are shaped and defended may be more changeable than we realize.
Ecology and Experience: Reflections from a Human Ecological PerspectiveOne of the most remarkable contributions of humans to the world is our capacity for ideas.
Ecology and Experience: Reflections from a Human Ecological Perspective