Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.
Two weeks until your cure" she says finally. "Sixteen days" I say, but in my head I'm counting: Seven days. Seven days until I'm free and away from all these people and their sliding superficial lives brushing past one another gliding, gliding, glidi...
Everything has taken on a strange, distant quality - the sounds of running and shouting outside get warped and weird like they're being filtered through water, and Alex looks miles away. I start to think I might be dreaming, or about to pass out. And...
Matthew had called her harmless. Harmless. And being with him made Frankie feel squashed into a box - a box where she was expected to be sweet and sensitive (but not oversensitive); a box for young and pretty girls who were not as bright or as powerf...
Francesca took a navy blue sheath from a hanger and held it up. "This is darling, Gabriel. Don't you love it? You're right, I think we need to concentrate on much more feminine articles of clothing." He reached around her and fingered the soft materi...
Lord, help us root our feet to the earth And our eyes to the road And always remember the fallen angels Who, attempting to soar, Were seared instead by the sun and, wings melting, Came crashing back to the sea. Lord, help root my eyes to the earth An...
At the time, most bodies worked on by anatomists were cold indeed. They were brought to Edinburgh from all over Britain -- some came by way of the Union Canal. The resurrectionists -- body-snatchers -- pickled them in whisky for transportation. It wa...
You ironically have to have a very strong ego structure to let go of your ego. You need to struggle with the rules more than a bit before you throw them out. You only internalize values by butting up against external values for a while.
I was raised thinking that moral and ethical standards are universals that apply equally to everyone. And these values aren't easily compatible with the kind of religion that posits a Creator. To my way of thinking, an omnipotent being who sets up a ...
You’re fucking special and if I want to act all possessive over you when some stupid art guy hits on you right in front of me, I’m going to. Either that or I’m going to have Ethan chase him down right now so I can punch him in the face.
Technically,' I said, "I'm not breaking any of the Laws of Magic. I'm not robbing you of your will, so I'm clear of the Fourth Law. And you didn't get loose, so I'm clear of the Seventh Law. The Council can bite me.' The bone ridges above Chauncy's e...
She lifted her head. "It's easier," she said, slowly, "to be angry on someone else's behalf than on my own. And yet I find I have a well of anger in me, that I have been filling for years from my own hurts. If I spill it out in defense of another, I ...
Relationships are treated like Dixie cups. They are the same. They are disposable. If it does not work, drop it, throw it away, get another. Committed bonds (including marriage) cannot last when this is the prevailing logic. Most of us are unclear ab...
schools for love do not exist. everyone assumes that we will know how to love instinctively. despite overwhelming evidence to the contrary, we still accept that the family is the primary school for love. those of us who do not learn how to love among...
As though she were asking me where some sort of unusual wine could be obtained, she inquired fretfully and worriedly: 'Jack, have you any idea where I could find some presentable loose women?' I had no idea where she could find anything else. At last...
We were brought up to need people. For what? For acceptance, approval, appreciation, applause - for what they call success. Those are words that do not correspond to reality. They are conventions, things that are invented, but we don't realize that t...
QUINCE Francis Flute, the bellows-mender. FLUTE Here, Peter Quince. QUINCE Flute, you must take Thisby on you. FLUTE What is Thisby? a wandering knight? QUINCE It is the lady that Pyramus must love. FLUTE Nay, faith, let me not play a woman; I have a...
This trespass had not come without a price. Living un-lives, material comforts and luxuries became superfluous, connection to the outside world undesirable, and power their only sustenance. But they had paid gladly, considering this “humanity” a ...
Liberty lies in the hearts of men and women; when it dies there, no constitution, no law, no court can save it; no constitution, no law, no court can even do much to help it. The spirit of liberty is the spirit which is not too sure that it is right;...
What gives life meaning is a form of rebellion, rebellion against reason, an insistence on believing passionately what we cannot believe rationally. The meaning of life is to be found in passion—romantic passion, religious passion, passion for work...
Look, dude, you've sampled your life, mixed those sounds with a funk precedent, and established a sixteen-bar system of government for the entire rhythm nation. Set the Dj up as the executive, the legislative, and judicial branches. I mean, after lis...
