A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
To devise an information processing system capable of getting along on its own - it must handle its own problems of programming, bookkeeping, communication and coordination with its users. It must appear to its users as a single, integrated personali...
For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.
If you want to change the way your banking system is regulated, if you want to learn the mistakes of what's gone wrong, then you have to change your government.
The electoral system is not where change starts - it usually starts in communities and from the bottom up - but it is where change can be stopped.
In my opinion, what changed the situation eventually - and, of course, it took a lot of time to change it, things like that don't change in a week or a fortnight - was the new educational system.
They reality is that we have 70% of our voters use a punch card system that I tried to change and that bipartisan resistance in the legislature stopped.
The fears are unanimous. ObamaCare is too expensive. It is a government takeover of our healthcare system. Services will be diminished. The patient-doctor relationship will be eliminated. It will not make healthcare more affordable. And it will bankr...
People live with the illusion that we have a democratic system, but it's only the outward form of one. In reality we live in a plutocracy, a government of the rich.
If that form of government, that system of social order is not wrong - if those laws of the Southern States, by virtue of which slavery exists there, and is what it is, are not wrong - nothing is wrong.
The fact is that in a way, journalists become a kind of default in the system when you don't have substantive two-party back-and-forth inside of the government.
There's something fundamentally wrong with a system where there's been 17 years of a Tory Government and the people of Scotland have voted Socialist for 17 years. That hardly seems democratic.
Peace Corps helps promote global acceptance of the principles of international peace and non-violent co-existence among people of diverse cultures and systems of government.
It is imperative for the health and safety of millions of workers that we ensure that breathing systems needed for protection are widely available, convenient and economical.
Greed, accident, or malice may have harmful results, but, barring something truly apocalyptic, a resilient system can absorb such results without its overall health being threatened.
The WHO is the lead agency in health in the United Nations system, and clearly we have very important functions to play.
The health care system is really designed to reward you for being unhealthy. If you are a healthy person and work hard to be healthy, there are no benefits.
Obamacare is a perfect tool to crush free enterprise and force all Americans into a socialist health care system.
Nurses are an integral component of the health care system, and it is important that we recognize the over 2.7 million registered nurses for the significant work that they do.
American healthcare faces a crisis in quality. There is a dangerous divide between the potential for the high level of quality care that our health system promises and the uneven quality that it actually delivers.
As a former home secretary, I have access to and knowledge of the workings of the system in a way that individuals unfamiliar with the courts can never hope to have.
