What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her...
New Rule: Instead of using their $10 billion atom-smashing Large Hadron Collider to re-create the Big Bang by melting atom parts in temperatures a million times hotter than the sun, scientists should do that. I'm just sayin' it sounds dangerous. I'm ...
Is magic not enough to live for?" Widget asks. "Magic," the man in the grey suit repeats, turning the word into a laugh. "This is not magic. This is the way the world is, only very few people take the time to stop and note it. Look around you," he sa...
Hence a young man is not a proper hearer of lectures on political science; for he is inexperienced in the actions that occur in life, but its discussions start from these and are about these; and, further, since he tends to follow his passions, his s...
When a person dies, he disappears, along with his past, current lifestyle, and his future. Many people die in missions and wars. They die easily and in surprisingly simple ways. Hayate was one of them. Those who died had hopes and dreams, but everyon...
I felt the familiar warm tingling at the center of my chest and had just enough time to gasp as some invisible hand yanked me forward, smacking my forehead against the dashboard with enough force to stun me dumb. Chubs slammed on the brakes, forcing ...
Look, Mrs. McGillicuddy, it's not my fault your son jumped out a dorm room window on Christmas eve. I've written over fifty books as a Columbia professor, all right? You don't do that by holding hands with every at-risk undergraduate who says he's ho...
You are mad to be spending the summer in the country, where the days are too quiet and you have so much time to think. In the city you live on Broadway, where the noise is so thick your scary thoughts can't get a word in edgewise. But here in the cou...
He was weary of himself, of cold ideas and brain dreams. Life a poem? Not when you went about forever poetizing about your own life instead of living it. How innocuous it all was, and empty, empty, empty! This chasing after yourself, craftily observi...
I can feel them. The babies. They're not crawling all over me. They're not vomiting in my hair or shrieking. They're doing perfectly normal baby things, and I'm keeping them alive. But I resent them. Their constancy, their intrusion on my relationshi...
Before I met No I thought that violence meant shouting and hitting and war and blood. Now I know that there can also be violence in silence and that it’s sometimes invisible to the naked eye. There’s violence in the time that conceals wounds, the...
Ego-identification with things creates attachment to things, which in turn creates our consumer society and economic structures where the only measure of progress is always more. The unchecked striving for more, for endless growth, is a dysfunction a...
And don't succumb too much to the spell of these cases. I have seen many other fragments of the cross, in other churches. If all were genuine, our Lord's torment could not have been on a couple of planks nailed together, but on an entire forest.' 'Ma...
Sherman Reilly Duffy of the pre-World War I CHICAGO DAILY JOURNAL once told a cub reporter, 'Socially, a journalist fits in somewhere between a whore and a bartender. But spiritually he stands beside Galileo. He knows the world is round.' Well, socia...
Son of a bitch!" Cash erupted. "He's wearing Nate's guns." Reese had been too occupied gazing into those eyes to notice the oddity of a gun belt strapped around a naked waist. Cash was right. Those were Nate's pretty pearl pistols. Reese had never li...
One's own free unfettered choice, one's own caprice, however wild it may be, one's own fancy worked up at times to frenzy -- is that very "most advantageous advantage" which we have overlooked, which comes under no classification and against which al...
That's a nice song,' said young Sam, and Vimes remembered that he was hearing it for the first time. It's an old soldiers' song,' he said. Really, sarge? But it's about angels.' Yes, thought Vimes, and it's amazing what bits those angels cause to ris...
He does have surprising, secret purposes. I open a Bible, and His plans, startling, lie there barefaced. It’s hard to believe it, when I read it, and I have to come back to it many times, feel long across those words, make sure they are real. His l...
Your edict, King, was strong, But all your strength is weakness itself against The immortal unrecorded laws of God. They are not merely now: they were, and shall be, Operative for ever, beyond man utterly. I knew I must die, even without your decree:...
Thanks,” I muttered and added under my breath, “Douchebag.” He laughed, deep and throaty. “Now that’s not very ladylike, Kittycat.” I whipped around. “Don’t ever call me that,” I snapped. “It’s better than calling someone a douc...
Vanessa was deprived of her hormones in prison and thus retained several male characteristics that would have been less evident otherwise, most notably her voice. While she spoke in a high, little-girl voice most of the time, she could switch at will...
