Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the ...
Women are supposed to be very calm generally: but women feel just as men feel; they need exercise for their faculties, and a field for their efforts as much as their brothers do; they suffer from too rigid a restraint, too absolute a stagnation, prec...
Jen Yu: [while slicing through customers at a local restaurant] You want to know who I am? I am... I am the Invincible Sword Goddess, armed with the Green Destiny that knows no equal! Be you Li or Southern Crane, bow your head and ask for mercy! I am...
Dr. Peter Venkman: Janine, any calls? Janine Melnitz: No. Dr. Peter Venkman: Any messages? Janine Melnitz: No. Dr. Peter Venkman: Any customers? Janine Melnitz: No, Dr. Venkman. Dr. Peter Venkman: It's a good job, huh? [she smiles] Dr. Peter Venkman:...
Dr Ray Stantz: [telling Winston, who is new to the team on how to place ghosts in the storage facility] Now, this is where we store all the vapors, entities and slimers we've captured, it's simple really, you just unlock the system, insert the trap, ...
Colette: What are you doing? Linguini: [stammering] Uh, I'm cutting vegetables. I'm cutting the... vegetables? Colette: No! You waste energy and time! You think cooking is a cute job, eh? Like Mommy in the kitchen? Well, Mommy never had to face the d...
Sweeney Todd: [singing] Have charity towards the world, my pet. Mrs. Lovett: Yes, yes, I know, my love. Sweeney Todd: We'll take the customers that we can get. Mrs. Lovett: High-born and low, my love. Sweeney Todd: We'll not discriminate great from s...
I was a really good waitress. Waitressing takes a certain gusto. You need a good memory and an ability to connect with people fast. You have to learn how to treat the kitchen as well as you treat the customers. You have to figure out which crazy peop...
Then she is on me. Her soft, hot body collapses onto my own ravenous frame. She pushes my legs open with her knees and pulls my arms above my head with her hands, holding me a willing hostage. For one long moment we are eye to eye. Her breasts press ...
You know what—gyms make the largest chunk of their profit from clients who pay their monthly dues on auto-pay but never bother to show up and use the gym. The DVD-rental companies make a good chunk of their profits from late fees; the credit-card c...
I was lost a long time, without knowing it. Without the Faith, one is free, and that is a pleasant feeling at first. There are no questions of conscience, no constraints, except the constraints of custom, convention and the law, and these are flexibl...
A custom existed among the first generations of Christians, when faith was a bright fire that warmed more than those who kept it burning. In every house then a room was kept ready for any stranger who might ask for shelter; it was even called “the ...
1.17 THE WORLDLY WAYS The world, the din, the time, the kin, In our days are a sin, Love’s condemned and not true, A farce for sex, a laugh at You. [179] - 1 Simplicity is a crime, Frauds and liars are divine, Sex is worshiped, live not true, Cheat...
Jesus treats patriarchy the way he treats much else of the law and custom of his time: ambiguously, suggestively, and sometimes subversively, but never immediately revolutionarily outside the central matter of his own mission and person...The main sc...
In the new American ghetto, the nightmare engine is bubble economics, a kind of high-tech casino scam that kills neighborhoods just like dope does, only the product is credit, not crack or heroin. It concentrates the money of the population in just a...
Aziraphale collected books. If he were totally honest with himself he would have to have admitted that his bookshop was simply somewhere to store them. He was not unusual in this. In order to maintain his cover as a typical second-hand book seller, h...
Thank you,” Simon said. “It’s a joke, Isabelle. He’s the Count. He likes counting. You know. ‘What did the Count eat today, children? One chocolate chip cookie, two chocolate chip cookies, three chocolate chip cookies . . .’” There was ...
…he is unlike the other customers. They sense it too, and look at him with hard eyes, eyes like little metal studs pinned into the white faces of young men [...] In the hush his entrance creates, the excessive courtesy the weary woman behind the co...
We can't give you any further information," the fairies replied. "Be satisfied, madam, with the assurance that your daughter will be happy." She thanked them very much and did not forget to give them many presents. Although the fairies were quite ric...
Once again she would arrive at a foreign place. Once again be the newcomer, an outsider, the one who did not belong. She knew from experience that she would quickly have to ingratiate herself with her new masters to avoid being rejected or, in more d...
Orlando had a Pinto, a car that hadn't been in existence for thirty-plus years. He still hadn't figured out why a strong, strapping werewolf would want one. Orlando said it was because he'd customized it. Painted pink with purple stripes, the younger...
