Quotes of: Customers Keyword

Custom and law are sisters.

Slovak

Anything a customer can do for themselves is where service stops and relevance begins.

The Age of the Customer: Prepare for the Moment of Relevance

CUSTOMER (to her friend): What's this literary criticism section? Is it for books that complain about other books?

Weird Things Customers Say in Bookshops

Customers are jade; merchandise is grass.

Chinese

The simple truth is that technology is still a poor substitute for human interaction.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.

The Age of the Customer: Prepare for the Moment of Relevance

Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.

The Age of the Customer: Prepare for the Moment of Relevance

Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies...

Nicholas Negroponte

The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.

Brad D. Smith

Cat Admiring Bitter Customer: Cute cat. What's its name? Randal Graves: Annoying customer. Cat Admiring Bitter Customer: [grabs pack of cigarettes] Fuckin' dickhead!

Clerks

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

W. Edwards Deming

A custom wears a shirt of iron.

Czech

Customs are stronger than laws.

Hebrew

Break the legs of an evil custom.

Italian

Custom is stronger than law.

Russian

Follow the customs or flee the country.

Zulu

Frank: Did you pump it? You can't pump it. That'll just flood it. Customer: Ya gotta pump it. Ya can't just hold it down. *That'll* flood it. Frank: You crazy? You pumped it? Customer: Well, ya can't hold it down. Frank: Just turn the key. Customer: ...

The Man Who Wasn't There

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

CUSTOMER: If I were to, say... meet the love of my life in this bookshop, what section do you think they would be standing in?

Weird Things Customers Say in Bookshops

CUSTOMER: I don’t know why she wants it, but my wife asked for a copy of The Dinosaur Cookbook. BOOKSELLER: The Dinah Shore Cookbook?

Weird Things Customers Say in Bookshops

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

Bo Bennett