To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.
CUSTOMER: If I were to, say... meet the love of my life in this bookshop, what section do you think they would be standing in?
CUSTOMER: I don’t know why she wants it, but my wife asked for a copy of The Dinosaur Cookbook. BOOKSELLER: The Dinah Shore Cookbook?
Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
We must also remember that in every little village-god and every little superstitious custom is that which we are accustomed to call our religious faith. But local customs are infinite and contradictory. Which are we to obey, and which not to obey? T...
The greater part of the world has, properly speaking, no history, because the despotism of Custom is complete. This is the case over the whole East. Custom is there, in all things, the final appeal; justice and right mean conformity to custom; the ar...
Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.
Even your most loyal customers always have a choice about where to take their business.
Custom is our nature. What are our natural principles but principles of custom?
If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
Customs tell a man who he is, where he belongs, what he must do. Better illogical customs than none; men cannot live together without them. From an anthropologist's view, 'justice' is a search for workable customs.
CUSTOMER (to their friend): God, the Famous Five titles realy were crap, weren’t they? Five Go Camping. Five Go Off in a Caravan.... If it was Five Go Down To a Crack House it might be a bit more exciting.
At the end of the day, customer choice is essential. And we don't make products that compete with Apple, nor make products that compete with Google. Our customers come in both iOS and Android flavors, and I hope our customers can still buy the produc...
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it...
You will get exactly what you deserve Polly,” comes the firm reply, “you can trust me on that… But if you do – trust me I mean – I promise you an unparalleled climax.” She pauses, gazing deep into my frightened green eyes. “It’s your ...
Given our new situation, I think you should find a more appropriate way to address me Polly. Do so now please.” I don’t even have to think. An invisible shroud of submission seems to have fallen over me and the prospect of surrendering to this be...
You don't even know if she really likes you, Oberon said as we exited and I unlocked my bike. She could be doing her customer service routine and stringing you along in hopes of a big tip the next time you come in. With dogs you just go up and smell ...
In this age, the mere example of non-conformity, the mere refusal to bend the knee to custom, is itself a service. Precisely because the tyranny of opinion is such as to make eccentricity a reproach, it is desirable, in order to break through that ty...
Her failure was a useful preliminary to success.
Trust is a good business practice.
My phone isn't "smart" because of its features. I make it smart by maximizing the phone's feature-set toward better personal efficiency.
