Customers are jade; merchandise is grass.
The simple truth is that technology is still a poor substitute for human interaction.
In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.
Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.
Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies...
The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.
Cat Admiring Bitter Customer: Cute cat. What's its name? Randal Graves: Annoying customer. Cat Admiring Bitter Customer: [grabs pack of cigarettes] Fuckin' dickhead!
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
Here’s to a tasty lunch,” she says, winking at me. It’s the strangest thing, but I actually feel my body respond to her. Beneath their lace prison, my nipples harden and send a jolt of arousal across my midriff and down to my thighs. I take a l...
He became convinced that ordinary commercial financing could be done for a service charge plus an insurance fee amounting to much less that the current rates of interest charged by banks, whose rates were based on supply and demand, treating money as...
Our ultimate purpose in life lies in selfless service to others. Selflessly giving of ourselves to our spouses, our children, our friends, our community, our employers and or our customers unlocks a treasure chest of priceless gifts for both the reci...
Business is a game like baseball or golf or anything else. I enjoy being a student of the game, and reading, and learning, and going to conferences, whether it’s building custom homes or selling or servicing medical equipment. A good entrepreneur c...
How many companies can say that the amount of customers who use their services second most often, and spend the second most amount of money with them, are “very negative”?
Hiccup: [narrating] Now dragons used to be a bit of a problem here, but that was five years ago. Now they've all moved in. And, really, why wouldn't they? We have custom stables, all-you-can-eat feeding stations, a full-service dragon wash, even top-...
A custom wears a shirt of iron.
Customs are stronger than laws.
Break the legs of an evil custom.
Custom is stronger than law.
Follow the customs or flee the country.
You are born for service, service is love, service is joy, service brings endless peace and happiness.
Frank: Did you pump it? You can't pump it. That'll just flood it. Customer: Ya gotta pump it. Ya can't just hold it down. *That'll* flood it. Frank: You crazy? You pumped it? Customer: Well, ya can't hold it down. Frank: Just turn the key. Customer: ...