Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.
After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.
Many consumer Internet business executives are loyalists of the Lifetime Value model, often referred to as the LTV model or formula. Lifetime value is the net present value of the profit stream of a customer.
If you work for and eventually lead a company, understand that companies have multiple stakeholders including employees, customers, business partners and the communities within which they operate.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Our ports are owned by local governments who are responsible for the ports. It is the Coast Guard and Customs that provide security. The federal government will never outsource our security.
Nothing is more valuable to people than health care, and by paying, they feel less like beggars and more like 'customers' who can and should demand quality care.
It has been generally the custom of writers on natural history to take the habits and instincts of animals as the fixed point, and to consider their structure and organization as specially adapted to be in accordance with them.
I've made mistakes before of doing different projects just based on my dreams, my hopes, my thing, and not really thinking about my customers.
I design for real people. I think of our customers all the time. There is no virtue whatsoever in creating clothing or accessories that are not practical.
No one bill will cure the problem of spam. It will take a combined effort of legislation, litigation, enforcement, customer education, and technology solutions.
Then not only custom, but also nature affirms that to do is more disgraceful than to suffer injustice, and that justice is equality.
If you look at the great frauds of all time, Enron had that phantom trading floor. What Herbalife has is it has phantom or fictitious customers.
I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.
We also had good software in the key categories and more focus on the gameplaying capability, so more of the marketing effort was targeted at game customers.
If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.
The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence.
Slavery, if it can be legalized at all, can be legalized only by positive legislation. Natural law gives it no aid. Custom imparts to it no legal sanction.
If you look historically, what creates growth and wealth is innovation and investment, and increase in scale - more customers.
