Customers have different need states and life experiences.
A company is not accountable just to its owners, but to its workers and its customers.
Randal Graves: This job would be great if it wasn't for the fucking customers.
I don't like people who take drugs... customs men for example.
Do not compromise on the quality and your customers will not negotiate on the price.
Hug your customers but also offer handshake to your competitors.
A critical ingredient which binds customers to a brand is trust
Radical self-denial gives the feel of adventure. If we forsake all, we even have the chance of glorious martyrdom. But in service, we must experience the many little death of going beyond ourselves. Service banishes us to the mundane, the ordinary, t...
Virtue comes through contemplation of the divine, and the exercise of philosophy. But it also comes through public service. The one is incomplete without the other. Power without wisdom is tyranny; wisdom without power is pointless.
I got my service dog when I was medically retired out of the military, and it was the best thing that ever happened to me. I wish every medically retired serviceman could have a service dog. He's amazing. He's my best bud. I go everywhere and anywher...
When we deployed, in our heads, the towel we left hanging next to the shower to dry, would still be hanging there when we got back. Well, it won’t be. If it is, some important questions need to be asked.
We don't live with the community of yesteryear. And we don't enjoy the public services Europeans do. So we turn to the market. Once we do, we find that service providers raise the standards of personal life, so that we come to feel we need them to li...
For invalid user name and password combinations, the service should return a 400 HTTP status code, which means that the server received a “bad request.” The service could also use the 401 (“unauthorized”) response code, but that code specifie...
I am sorry to be leaving the BBC. I have enjoyed a fascinating seven years at the corporation and am particularly proud to have played a small part in the development of the BBC's Global News services, BBC World Service and BBC World.
While sanctions against Iran and Syria are intended to constrain those countries' governments, they have had the unfortunate side effect of constraining activists' access to free online software and services used widely across the Middle East, includ...
Retirees who are on Medicare will suffer the consequences of 700 billions of Medicare dollars instead being used to cover the skyrocketing cost of Obamacare. In essence, less dollars for seniors means less service. Not fair. The Boomers are going to ...
In my years of public service at both the federal and state levels, I have had the privilege of representing most of the communities that make up Congressional District 21, including Hialeah, Westchester, Doral, Kendall, Miami Lakes, Hialeah Gardens,...
Alternative services would mean that there would be services available to compete with Google, Facebook, Amazon, Dropbox, Skype, etc., and they would be run by companies not based in the U.S.A. The rest of the world has simply failed in being able to...
The more anxious, isolated and time-deprived we are, the more likely we are to turn to paid personal services. To finance these extra services, we work longer hours. This leaves less time to spend with family, friends and neighbors; we become less li...
My father had been in the German Diplomatic Service, and although he had been in the United States since World War II and out of diplomacy, it was something that was very much talked about in the family. So when I went to college, it was always my in...
When service is overly attentive, I become uncomfortable - I don't like it, for example, when a waiter tops up my glass as soon as I take a sip of water. It's better when you realise you need something and then the waiter is immediately available. Yo...
