We wouldn't turn over our customs service or our border patrol to a foreign government. We shouldn't turn over the ports of the United States, either.
Pager companies are very much looking to provide new services to help them regain some of their customer base.
Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.
Vivendi will be one of the very few top communications groups of the Internet age. We will have customers all over the globe, providing services through all kinds of technology.
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.
Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.
When you use Facebook, you're always logged in, and your identity and relationships - to others, to content, to apps and services - are assets Facebook can use to customize your experience (oh, and your ads).
My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.
The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign.
Ordinary Geiger counters, worn on belt clips and resembling pagers, have been in use by the U.S. Customs Service for years.
In the web products and services world, you have a real-time interaction with your customers, and then a real-time editing of how you as a company are doing.
As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player.
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Every entrepreneur needs ideas, vision, and creativity - no matter what the product or service. Not only that, but the product should truly delight customers and become an essential part of their lives.
How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positiv...
We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.
We also provide a lot of services with our consulting group that allow people to take maximum advantage of the Net economy. Those all seem to resonate with customers and are providing a good strong base going forward.
