Quotes of: Customer-service Keyword

The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-and these are hard.

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicin...

The Gold Standard: Rules to Rule By

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Jeff Bezos

*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.

Mokokoma Mokhonoana

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Sanjay Kumar

I worked at Ikea as a customer service rep for two years and loved it.

Amber Riley

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Lisa Gansky

Customer service teams at many companies have already embraced social media, often out of necessity.

Ryan Holmes

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Harvey Mackay

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Simon Mainwaring

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Arthur Levitt

This merger is a logical next step that creates substantial value for customers and stockholders of both AT&T and BellSouth. It will benefit customers through new services and expanded service capabilities.

Edward Whitacre, Jr.

Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to make and ship everything, package it, and provide customer service. All the designer has to do is submit art and keep doing ...

Mariam Naficy

Anything a customer can do for themselves is where service stops and relevance begins.

The Age of the Customer: Prepare for the Moment of Relevance

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

W. Edwards Deming

As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.

Dale Earnhardt

The missionary is building the product and building the service because they love the customer, because they love the product, because they love the service. The mercenary is building the product or service so that they can flip the company and make ...

Jeff Bezos

I don't like customer service, because I don't believe the customer should have to pay and help out too.

It Occurred to Me

I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.

Sherri Shepherd

Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer. Even the people you're paid to shoot at? Well, yeah. There are customers we serve, and customers we serv...

Resident Mad Scientist