Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the ...
Well, I believe in the soul, the cock, the pussy, the small of a woman's back, the hangin' curveball, high fiber, good scotch, that the novels of Susan Sontag are self-indulgent over-rated crap. I believe Lee Harvey Oswald acted alone. I believe ther...
I noticed that all the prayers I used to offer to God, and all the prayers I now offer to Joe Pesci, are being answered at about the same fifty percent rate. Half the time I get what I want, half the time I don't...Same as the four-leaf clover and th...
We shoot our heroes and enjoy peripeteia as a spectacle akin to sport and perhaps harshly disavowing the past protects us from the disappointment of our outsized hopes--who knows, really, but shifts in taste don't fully account for the phenomenon. At...
The irony of the present day is, the more human rights jurisprudence seems to be fortified, the more there are human rights violations in newer and newer forms and some recidivism all due to the conflicting deductions of protecting even human rights ...
I was curious as to how my words started circulating at such an alarming rate. After all, every author waits to be discovered by someone. Anyone. And so I found myself smack bang in the middle of the mad hatters head, and as someone put it, Tumblr mi...
Remember to stop as often as necessary to re-connect your energy. Stay full, stay in a state of love. Remember that once you achieve the state of love, nothing nor anyone can pull more energy from you that you can replace. In fact, the energy flowing...
Rocky: I been comin' here for six years, and for six years ya been stickin' it to me, an' I wanna know how come! Mickey: Ya don't wanna know! Rocky: I wanna know how come! Mickey: Ya wanna know? Rocky: I WANNA KNOW HOW! Mickey: OK, I'm gonna tell ya!...
General Al Kramer: Wait a minute. What is the potential casualty rate for a single rocket armed with VX poison gas, General Peterson? General Peterson: Sixty or seventy... Chief of Staff Hayden Sinclair: Well, that's-that's not so bad. General Peters...
[all hyped and ready after singing a song] Stan: Can I have FIVE tickets to Terence Phillip: Asses on Fire, please? [pause] Ticket Taker: No! Stan: What do you mean no? Ticket Taker: Terrance and Philip: Asses of Fire has been rated R by the Motion P...
Dr. Lawrence Gordon: Okay, this patient has an inoperable frontal lobe tumor extending across the midline, started as colon cancer. The patient had come in for a standard check-up, which we were able to monitor the rate at which his condition is decl...
Network Executive: Christof, what's going on? Do you know that there's a rumor circulating that he's dead? You hear me? The media is having a feeding frenzy with this, all the phone lines are jammed, and every network has a pirated shot of Marlon mak...
They are of the dream time. I don't understand it, I can't say it in words. Everything dreams. The play of form, of being, is the dreaming of substance. Rocks have their dreams, and the earth changes. . . .But when the mind becomes conscious, when th...
Washington, Franklin, Madison, Hamilton, Adams, and Jefferson had imagined the American experiment coming to all sorts of bad ends. They never imagined the Federal City overrun by frontiersmen who cared nothing for history and loved only cheap land a...
Mortimer had maxed three credit cards stocking the cave with canned goods and medical supplies and tools and everything a man needed to live through the end of the world. There were more than a thousand books along shelves in the driest part of the c...
Oh, that's just Thud! That's easy!" yapped a voice. Both men turned to look at Horsefry, who had been made perky by sheer relief. "I used to play it when I was a kid," he burbled. It's boring. The dwarfs always win!" Gilt and Vetinari shared a look. ...
He never had nothing of his own before, except the kid, and he can’t claim but half the credit, there, maybe less. T.J.’s blond like his mamma, and stubborn, too. Won’t let nobody hold him except her. Cries every time his daddy picks him up. Ev...
To the everlasting credit of the people of District 12, not one person claps. Not even the ones holding betting slips, the ones who are usually beyond caring. Possibly because they know me from the Hob, or knew my father, or have encountered Prim, wh...
Whatever the story means in the story which I told you, the fact of thinking in terms of stories does not isolate human beings as something separate from the starfish and the sea anemones, the coconut palms and the primroses. Rather, if the world be ...
The debt we owe our parents can never be squared, and jolly good too, because doing so would threaten to nullify all relationship, all emotional commerce between the two generations. Being in debt, just like being in credit, means an active interest ...
Know, then, that now, precisely now, these people are more certain than ever before that they are completely free, and at the same time they themselves have brought us their freedom and obediently laid it at our feet. It is our doing, but is it what ...
