Service is providing what's wanted, not what I'd like to give.
The Compassionate Samurai: Being Extraordinary in an Ordinary WorldIn a profession, members are only partly guided by service to the public.
Here Comes Everybody: The Power of Organizing Without OrganizationsI like the silent church before the service begins, better than any preaching.
Self-Reliance and Other EssaysOnce you’re on the pleasure express, it’s hard to get off and switch to another, slower service.
The Pleasure ExpressWe all know that products don’t drive sales—people do. We buy the person, not the service.
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