That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Transforming a brand into a socially responsible leader doesn't happen overnight by simply writing new marketing and advertising strategies. It takes effort to identify a vision that your customers will find credible and aligned with their values.
Brands are facing a new competitive landscape in which self-definition, core values and purpose will increasingly define their ability to reach customers that only allow what is meaningful in their lives to pass through their filter.
However much we might deplore the profit motive, or consumerist values, if everyone just wants i-Pods we would probably be better off than if they wanted class revolution.
Something I notice speaking to writers from south of Hadrian's Wall is that the culture is different. At base, I think Scotland values its creative industries differently from England.
I don't hero worship for the sake of hero worship. When I find people who are truly remarkable - and I think Joseph Needham is a classic example - I do value their counsel.
The question we all face is what sort of culture we will live in for the rest of our lives and then hand on to the next generation - one that embraces these most basic of values, or one that collapses because of their absence.
We now live in a world where murderers and terrorists can cause death and mayhem, and when the time is "right" for them, they convert to normal human values, and become a global icon and saint!
For long-term true success we mush rethink and change our mindset from only valuing "happiness" to include Well-being as the foundation.
It should surprise no one that modern soldiers return home just as conflicted and detached as previous generations. The difference is that in the age of vapid American decadence, their simpler fundamental values are largely irrelevant to we civilians...
No man in public position can, under penalty of forfeiting the right to the respect of those whose regard he most values, fail as the opportunity comes to do all that in him lies for peace.
Kids are very sensitive to the value system of their parents, and I just felt my parents were attaching too much importance, too much meaning, to things.
In 2008, when the real estate market blew up, it principally hurt older people who saw the value of their houses go down, along with their pension plans.
We can't underestimate the value of silence. We need to create ourselves, need to spend time alone. If you don't, you risk not knowing yourself and not realizing your dreams.
Some people have goodness and merit buried deep inside and we glimpse it and see its value but ultimately it's covered by so much dirt that it's a 24/7 exercise in archaeology.
For me, integrity is the consistency of words and actions. Part of the way that you do that is to ask people questions on some of the most difficult issues that you confront. 'Take me through where you felt you had to compromise your values.'
The refusal to acknowledge the scientific value of embryonic stem cell research is one more tragic misstep.
The value of 'Made in Italy' must necessarily be up-to-date. This is the philosophy that Italia Independent has embraced. We decided from the outset to do away with stereotypes and attune ourselves to the extreme pace, to the incessant metamorphoses ...
The American public got to see for themselves every day, all day, how this trial progressed. There's a lot of value in the public being able to see how the system works.
The individual makes a clear effort to define moral values and principles that have validity and application apart from the authority of the groups of persons holding them and apart from the individual's own identification with the group.
The Eisenhower Memorial competition and project have stirred a remarkable polemic, the center of which is not President Eisenhower or Washington, D.C. but Mr. Gehry and the values he promulgates.
