Even your most loyal customers always have a choice about where to take their business.
Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest FanMake your customers comfortable and they will give you their lives.
Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best CompaniesAccountants are in the past, managers are in the present, and leaders are in the future.
Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best CompaniesIf you don't have a whole lot of unsatisfied people, the economy stops dead, doesn't it?
A Different Kind of Luxury: Japanese Lessons in Simple Living and Inner Abundance