Even your most loyal customers always have a choice about where to take their business.
Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest FanTend to the people, and they will tend to the business.
The 360 Degree Leader: Developing Your Influence from Anywhere in the OrganizationThe greatest enemy of good thinking is busyness.
The 360 Degree Leader: Developing Your Influence from Anywhere in the OrganizationIf you want enemies, excel your friends; but if you want friends, let your friends excel you.
How to Win Friends and Influence PeopleDon't be afraid of enemies who attack you. Be afraid of the friends who flatter you.
How to Win Friends and Influence People