About W. Edwards Deming:
William Edwards Deming is best known for his work in Japan after WWII, particularly his work with the leaders of Japanese industry. That work began in August 1950 at the Hakone Convention Center in Tokyo when Deming delivered a seminal speech on what he called Statistical Product Quality Administration. Many in Japan credit Deming as the inspiration for what has become known as the Japanese post-war economic miracle of 1950 to 1960, when Japan rose from the ashes of war to become the second most powerful economy in the world in less than a decade founded on the ideas Deming taught:
It is not enough to do your best; you must know what to do, and then do your best.
W. Edwards DemingIf you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming