So it's important to remember that our job isn't to solve other people's problems for them, but to help them to discover the ways that are most effective and most practical for them to deal with their own problems. We can't wave a magic wand or open a self-help book to a certain page and say, "There--you're no longer an alcoholic," but we can listen to them and talk to them and help them to find ways to deal with the issues that are driving them to use alcohol. And when they're facing the hardest times in dealing with the problems, we can be there as someone to lean on when they need to lean.