Quote by: Thomas J. Watson

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.


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Author Bio


  • NameThomas J. Watson
  • Descriptionchairman and CEO of International Business Machines
  • AliasesThomas John Watson
  • BornFebruary 17, 1874
  • DiedJune 19, 1956
  • CountryUnited States Of America
  • ProfessionEntrepreneur