About Shep Hyken:
Shep Hyken is a customer service expert, author, and speaker. His book, The Amazement Revolution, was a bestseller on lists compiled by the New York Times, the Wall Street Journal, and USA Today. He is a spokesperson on the subject of customer service who is often interviewed on Fox News. He is the founder of Shepard Presentations which has provided customer service advice to a range of companies including Fortune 100 organizations. Hyken has been awarded the Council of Peers for Excellence (CPAE) by the National Speakers Association and installed into their Speaker Hall of Fame , and he was the President of the National Speakers Association from 2014-2015.