Quotes by Sanjay Kumar

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

I think that a lot of companies are still amazingly price sensitive.

Sanjay Kumar

And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.

Sanjay Kumar

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Sanjay Kumar

There are companies that are cutting their costs by over 50% by offshoring.

Sanjay Kumar

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.

Sanjay Kumar

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

Sanjay Kumar

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

Sanjay Kumar

India has the unique advantages of having the biggest domestic market and this should support IT companies.

Sanjay Kumar

I have a high degree of confidence about India's growth potential in IT.

Sanjay Kumar

Clearly, every company needs a leader. That's an important part of being the CEO of the company.

Sanjay Kumar

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.

Sanjay Kumar

I'm equally comfortable in getting out there and taking a stand when I have to take a stand.

Sanjay Kumar

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.

Sanjay Kumar

There is nothing in the company that is either above or below me, as far as I'm concerned.

Sanjay Kumar

We have believed at CA that consolidation of this industry is something that was required ten years ago.

Sanjay Kumar

So it's really for us about new products, because we have released a lot of new products.

Sanjay Kumar

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

Sanjay Kumar

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Sanjay Kumar

We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.

Sanjay Kumar