About Kenneth Chenault: Kenneth Irvine Chenault is an American business executive. He has been the CEO and Chairman of American Express since 2001. He is the third black CEO of a Fortune 500 company.
Harvard Law provided an opportunity to learn from a faculty that had shaped the laws of our country and helped to change the world around us. It also offered an opportunity to study with the brightest students and to test myself against the best.
Regular feedback is one of the hardest things to drive through an organization.
For me, one of the lessons from 9/11 is that you have to give the organization context for how you're acting, and you've got to communicate constantly, in this case particularly with all the changes that were occurring in the financial marketplace an...
I was attracted to law school because I believed it would help me prepare for a career in the real world.
My plans were to practice law and then possibly go into public service.
You've got to develop relationships. You can't do things just in a formal context.
I've always tried to seek out environments with excitement.
Many people don't focus enough on execution. If you make a commitment to get something done, you need to follow through on that commitment.
Small businesses create half of the jobs in the private sector.
My message to Washington is very simple. Face reality. Be leaders. Demonstrate accountability. Engage in principle compromise. And understand your job is to find solutions.
If people support independently owned small businesses in their community, they can make a difference.
I've always been a very competitive person.
I think what's important to understand is if the United States hits the debt ceiling and is unable to pay its debts, the consequences will be immediate and dramatic.
My message to Washington is the United States has gone through incredible crises, and our leaders have been able to find common ground. And that's what our leaders have to do.
For me, integrity is the consistency of words and actions. Part of the way that you do that is to ask people questions on some of the most difficult issues that you confront. 'Take me through where you felt you had to compromise your values.'
Companies will need to pursue a more diversified business model, but I think those companies that have what I call a focused diversified business model will be more successful.
For a number of major companies, if you can't access the commercial markets, you can't fund your business. That's a big problem. You can't pay your bills.
I moved back to Boston and joined some of my Harvard classmates at Bain & Co. I quickly realized I enjoyed business.
I had very little exposure to business growing up. I also was very focused on the Civil Rights Movement. And I saw law as a vehicle to really bring about substantial change.
There are clearly some policies that need to change, and the reputation of the credit card industry is not high. Reforms need to take place.
