All employees have an innate desire to contribute to something bigger than themselves.
It is never an idea, technology, market forces, or access to capital that makes a company innovative. What differentiates an innovative company from an average company is the people working inside the company.
Innovation = Ideas + Execution + Adoption
If you want to get the best out of people, ask them for help rather than assigning them work.
To foster a solution mindset, tell employees that you are not interested in who or what caused the problem. You are only interested in hearing how we plan to go beyond the problem.
Service is a promise that cannot be seen, touched, or felt through any of our external senses.
Life of scarcity teaches creativity.
