Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.
Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.
Managers in all too many American companies do not achieve the desired results because nobody makes them do it.
You can know a person by the kind of desk he keeps. If the president of a company has a clean desk then it must be the executive vice president who is doing all the work.
Performance is your reality. Forget everything else.
It is much more difficult to measure nonperformance than performance.
