The final portrait is often furthest from the truth.
The goal with hostages is to gradually lower expectations; in nonhostage crises, it's to lower emotions.
from the Basement tapes Eric outdid Dylan with the apologies. To the untrained eye, he seemed sincere. The psychologists on the case found Eric less convincing. They saw a psychopath. Classic. He even pulled the stunt of self-diagnosing to dismiss it...
You can't really teach a kid anything: you can only show him the way and motivate him to learn it himself.
