Conversations are like dances. Two people effortlessly move in step with one another, usually anticipating the other person's next move. If one of the dancers moves in an unexpected direction, the other typically adapts and builds on the new approach...
One of the most interesting results was part of a study my students and I conducted dealing with status in email correspondence. Basically, we discovered that in any interaction, the person with the higher status uses I-words less (yes, less) than pe...
