Quote from : The Mysterious Benedict Society and the Perilous Journey Book

Did the men steal the papers?" Reynie asked, fearing her response. No, because they are fools," Sophie said bitterly. "They demanded to see the papers, and when I did not answer fast enough -- they were very frightening, you see -- they hurt me so that I was not awake. . . . When I opened my eyes they were still trying to find the papers. They did not understand how we organize the library, you see. They were angry and creating a bad mess. . . . The police were coming and the men decided they must leave. I shouted at them as they left: 'It is a free and public library! All you had to do was ask!