Quote from : The Glass Palace Book

Why don’t they complain?" "They do sometimes. But usually there's nothing in particular to complain about. Take the case of Hardy's appointment: Who was to blame? Hardy himself? The men? It certainly wasn't the CO. But that's how it always is. Whenever one of us doesn't get an appointment or a promotion, there's always a mist of regulations that makes things unclear. On the surface everything in the army appears to be ruled by manuals, regulations, procedures: it seems very cut and dried. But actually, underneath there are all these murky shadows that you can never quite see: prejudice, distrust, suspicion.