Authenticity is what makes a relatable person believable. It is what makes the relatability sustainable. Anyone can fake relatability for a time, but authenticity is what makes it real.
...but to be a connectworker, one must have an overall positive influence on people, and Victor has really made the switch.
We develop trust when we show that we are reliable, by doing what we say we are going to do to take care of that treasure, and then stepping it up by doing more, by anticipating problems and handling them before they even happen.