Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies Quotes

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If you give customers a chance, they’ll communicate with you in many ways.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

The simple truth is that technology is still a poor substitute for human interaction.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies